FAQ

Signatures by SeunD

We strive in this competitive market and take pride in our works. Part of our recognition today has been through commitment and passion in designing intricate one of a kind Jewellery. Should you require a signature piece from SeunD, do not hesitate to get your imagination hat on and leave all the job to us. Get in touch!

Training

We organise periodical private and group training sessions. Please email us directly should you require further information on this.

Custom Orders

For all custom orders, please contact us directly via telephone or email to arrange a consultation. We require a month’s notice before the jewelry is needed.
Orders required in less than a month, an additional fee of 25% will be incurred. This will be communicated to you at the time of consultation, where an estimate of the total cost involved including a 50% initial deposit to proceed with the order and shipping fee will be communicated.

Returns

We want our customers to be happy with their jewelery, if you are unhappy with your purchased item for any reason, we will be glad to accept the item(s) back in the original condition it was sent.
All returns are subject to an administration fee of 14% for each item.
Please email us directly for further instructions on shipment. Returns will ONLY be accepted if the order has been shipped back to us within 24hours after the order has been received from us.
The customer incurs all shipping related costs and shipping cost pertaining to the original order is non refundable.
An email notification will be sent to you once a refund has been processed via the initial method of payment after receipt of the order. Please allow 10 to 15 business days.
As we take pride in satisfaction of our customers to ensure they are happy with our products, Returns are NOT available on custom made pieces or pieces that have been specifically designed to fit. (Please refer to the section 'How to determine my neck size on this page' before placing your order.

What methods of payment do you accept?

We accept all major credit cards through PayPal. (Should you require other payment options, please contact us directly via telephone or email and we will be glad to assist).

What are my shipping costs and delivery times?

Shipping and Delivery 

UK  Purchases: All orders are charged at a rate of £7. (3-10 working days)
Ireland Purchases: All orders are charged at a rate of £12. (3-10 working days)
All other EU Purchases: All orders are charged at a rate of £12. (5-10 working days)
US & Canada Purchases: All orders are charged at a rate of £12.(7-15 working days)
Other International Purchases: All orders are dispatched at a rate £15. (Standard 12-14 working days)
Express orders, regardless of location incur additional charges. Please contact us directly for further assistance.

How do I care for my beads?

Jewelry Care:
Apply lotions, hairspray. Oil, perfumes or other products before
putting on your jewelry.
Storage: Its reccommended to store your jewelry in an appropraite
jewery bag and store away from sunlight as the sun may fade gemstones.
Cleaning:Use mild soapy water, rinse with cold water and pat with a
soft cloth. Avoid soaking jewelry containing coral, pearls, turquoise
as it can harm the polish on the stones.

How to determine my jewelry size?

Neck: SeunD's Beaded necklace styles include pendants, lariats,
multi-layered strands (also known as bib) Princess style, as well as the choker style. They are available in a wide range of gemstones, pearls, crystals and corals.
With handmade neck jewelry, its essential to know where you want the first line of the beaded jewelry to sit on your neck.
To measure your neck, get an old piece of your single line jewelry
that is the perfect size, measure it with a measuring tape, depending
on how loose or tight you want it, this will give you an idea of what
your neck measures depending on the jewelry style.
Tips:
Longer length emphasises the bust while shorter lengths accentuate the neckline.
Choker styles emphasises the neckline.
Princess style sits just below the collar bone and is the most commonly used.
Martinee style drops to the top of the bust and goes with most
necklines, it is great for the sophisticated and professional look.
Lariats style is chic and flexible in delivering sexier results, its
best with low necklines and off shoulder dress styles.
Bib Styles is great for the pronounced, bold or statement looks.

Wrist:
To determine the size of your bracelet, measure your wrist with a
flexible measuring tape right below the wrist bone. This is your
actual wrist measurement, depending on how loose you want it, you can add one or two centimetres to the actual measurement.
An average person measures 7.25 inches. (Please advise if otherwise
when placing your order).